Shipping policy
Order processing
All orders are processed within 3–5 business days after payment confirmation.
All GenioGoods products are made on demand, which means each item is produced after an order is placed. This helps us reduce waste, avoid unnecessary overproduction and create products with care.
Once processed, your order will be shipped via a reliable carrier such as DHL, DPD, GLS, Hermes, UPS, FedEx, Royal Mail, Correos, La Poste, Japan Post, Correios Brazil or similar trusted shipping partners, depending on the delivery country and available carrier network.
If your order is urgent, please contact us at info@geniogoods.com, and we will do our best to help.
Shipping destinations and delivery times
We offer free worldwide shipping on eligible orders.
Delivery times depend on your location, product type, production location and carrier availability.
Estimated delivery windows after dispatch:
- United Kingdom: 3–8 business days
- European Union: 4–12 business days
- United States and Canada: 5–12 business days
- Japan: 6–14 business days
- Brazil: 8–17 business days
- Australia and other international destinations: 7–20 business days
Most apparel orders from our GG Merch Vault are produced and shipped within a few business days, but delivery times may vary depending on the destination and local carrier operations.
Please note that these timeframes are estimates provided by our carriers. Delays caused by customs, local postal services, weather conditions, carrier disruptions or seasonal peaks are beyond our control, but we will always help you review the status of your order if something looks unclear.
Shipping confirmation and tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
You can also track your order directly on our website through the Track My Order section by entering your order number, tracking number or checkout details.
Shipping costs and international duties
We offer free shipping to the destinations listed above.
For shipments outside the European Union, additional customs duties, import taxes or handling fees may apply depending on your country’s regulations and the shipment route.
These charges are the customer’s responsibility unless otherwise required by applicable law. Please contact your local customs office for more information about potential fees.
Damaged, defective or incorrect items
We take great care to package orders securely and work with reliable shipping partners.
If your product arrives damaged, defective or incorrect, please contact us as soon as possible at info@geniogoods.com with your order number and clear photos of the item and packaging.
Our team will review the issue and, if approved, offer a suitable solution such as a replacement, refund or another appropriate resolution.
For more details, please review our Return & Refund Policy.
Shipping exceptions
Shipping availability, delivery times and carrier options may vary by country, region or product type.
Some remote areas may require additional delivery time. If we are unable to ship to your address, we will contact you as soon as possible after the order is placed.
Transparency commitment
Delivery timelines are based on carrier data, production estimates and available shipping routes. We regularly review our shipping information to provide clear and realistic delivery estimates across all regions.
Made with care. Shipped with purpose.
GenioGoods — For Gamers, By Gamers
