Right of Withdrawal

If you are a consumer in the European Union, you may have the legal right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please use the withdrawal request form available on this page. You do not need to log in to your customer account to submit a request.

Exercise your right of withdrawal

To submit a withdrawal request, please provide your name, email address, order number and sufficient details to identify the contract, order or product you wish to withdraw from.

After submitting your request, you will receive a confirmation of receipt by email.

Personalized products

Certain products may be excluded from the 14-day right of withdrawal where they are made according to the customer’s specifications or are clearly personalized.

This may include products customized with names, text, dates, numbers, phrases or individual design requests.

This exclusion does not affect your rights if a product arrives defective, damaged, incorrect or not as described.

Important information

Submitting a withdrawal request does not automatically mean that a product is eligible for withdrawal. Requests will be reviewed in accordance with applicable consumer protection laws, the product type and the circumstances of the order.

Where a withdrawal request concerns a personalized product, additional information may be requested in order to assess eligibility.

For questions regarding your order, please contact our customer support team through our Contact page.