FAQ | Shipping, Returns, Sustainability & Gamer Merch
🧩 GenioGoods FAQ — Everything You Need to Know About Orders, Shipping & More
Welcome to GenioGoods!
Here you’ll find quick answers about orders, shipping, returns, and more — all crafted to make your experience smooth and transparent.
We believe in creativity with meaning, quality with care, and products made For Gamers, By Gamers.
🎮 About GenioGoods & GG Merch Vault
1. What is GenioGoods?
GenioGoods is a creative universe that unites gamer merch, unique wall art, and decor. Our mission is to bring emotion, art, and storytelling into everyday life — connecting design with identity and fandom with lifestyle.
2. What is the GG Merch Vault?
The GG Merch Vault is the heart of GenioGoods — our exclusive line of gamer-inspired apparel. Each design is crafted with symbolism, humor, or emotion inspired by gaming culture. It’s not mass merch — it’s wearable identity.
3. How are GenioGoods products made?
All our apparel is produced using high-quality materials and printed with advanced technology to ensure lasting comfort, vivid colors, and premium craftsmanship. Every order is handled with care and created individually to reduce waste.
📦 Orders & Production
4. How long does it take to process an order?
Orders are usually processed within 2–3 business days. During peak times (like holidays), processing may take slightly longer, but we always strive to prepare your order as quickly as possible.
5. Can I modify or cancel my order after purchase?
Because our apparel is made on demand, modifications or cancellations must be requested within 12 hours of purchase.
After production begins, changes can’t be guaranteed — please review size, color, and design carefully before checkout.
🚚 Shipping & Delivery
6. Do you offer free shipping?
Yes — we offer free worldwide shipping on all GenioGoods products.
7. How long does delivery take?
Delivery times depend on the product type and destination.
Most orders are processed within 2–5 business days after payment confirmation.
Estimated delivery windows (after dispatch):
- United Kingdom: 3–6 business days
- European Union: 4–10 business days
- United States & Canada: 5–10 business days
- Australia & International: 7–20 business days
⏱ Some decor and wall art items may take slightly longer (up to 15 business days) depending on production or supplier location.
We’ll always keep you informed if any delay occurs.
🕒 These timeframes are estimates provided by our carriers. Delays caused by customs, local postal services, or seasonal peaks are beyond our control, but we’ll always do our best to assist you.
8. How can I track my order?
Once shipped, you’ll receive a confirmation email with a tracking link.
You can also use our Track My Order page to follow your shipment in real time.
9. What should I do if my order is damaged or delayed?
If your order arrives damaged, contact us within 7 days with photos of the issue.
We’ll resolve it quickly — either by sending a replacement or issuing a full refund.
💳 Returns & Refunds
10. Can I return or exchange my order?
Each GenioGoods item is made individually for every customer — we don’t hold stock.
Because of this, we encourage you to check sizes and colors carefully before ordering.
Returns are accepted within 14 days for unused and unwashed items.
If an item arrives defective or incorrect, we’ll replace or refund it at no cost.
11. How do I request a return?
Simply email us at info@geniogoods.com or use our Contact Form.
Include your order number and photos (if applicable) — our team will guide you through the next steps.
12. When will I receive my refund?
Approved refunds are processed to your original payment method within 10 business days after inspection.
🌱 Sustainability & Packaging
13. Are GenioGoods products sustainable?
Yes — we follow an on-demand production model, meaning items are created only when ordered.
This helps reduce overproduction and unnecessary waste.
14. Do you use eco-friendly packaging?
Absolutely. Most of our packaging is recycled or recyclable, designed to protect your order while minimizing environmental impact.
We believe that every small choice makes a difference.
💬 Customer Support
15. How can I contact GenioGoods?
Our support team is available Monday to Friday, 9 AM – 6 PM (CET).
You can reach us via:
📧 Email: info@geniogoods.com
💬 Live Chat: available on our website
📱 WhatsApp (Customer Support ): +1 980 203 8442
📞 Phone (Calls ): +34 621 066 560
16. How long does it take to get a reply?
We aim to respond to all messages within 24 business hours.
During busy periods, please allow a little extra time — we answer every inquiry personally.
🧾 Payments, Security & Data
17. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.
18. Is my personal information safe?
Yes — your data is protected under GDPR (EU Regulation 2016/679).
We only use your information to process orders or provide customer support.
For full details, please see our Privacy Policy.
⚖️ Legal & Store Information
19. What are your Terms of Service?
By purchasing from GenioGoods, you agree to our Terms of Service, which outline your rights and our responsibilities as a store operated by Geniogoods SL, based in Madrid, Spain.
20. How do you handle customer feedback?
We love hearing from our community. Feedback helps us grow and improve.
Feel free to share your thoughts anytime via our Contact Page.
🛍️ Orders & Availability
21. Are all GenioGoods items always in stock?
No — each item is produced on demand.
This allows us to focus on quality and sustainability instead of mass production.
22. Can I combine multiple items in one order?
Yes! You can order several products together.
Some items may ship separately if they come from different facilities, and you’ll receive individual tracking numbers.
💸 Prices & Taxes
23. Are prices shown in my local currency?
Yes — prices are automatically displayed in your local currency based on your region or browser settings.
All payments are processed securely via Shopify or Amazon’s trusted systems.
24. Are taxes included in the price?
Yes — all applicable taxes are included in the final checkout price.
For international orders, customs duties or import fees (if any) may apply depending on your country’s regulations.
🚚 Advanced Shipping Questions
25. Will I receive all items at the same time?
Not always. Some items may ship separately depending on production location, ensuring you receive everything as quickly as possible.
26. What happens if I entered the wrong address?
Please contact us immediately via chat, WhatsApp, or at info@geniogoods.com.
If your order hasn’t been shipped yet, we can correct it right away.
If it has already been dispatched, it may need to be returned before reshipment — additional shipping fees may apply.
🧵 Apparel Quality & Care
27. What materials do you use for your apparel?
Our apparel is crafted from premium cotton or cotton-blend fabrics, designed for comfort, durability, and vivid color retention.
We use eco-friendly inks and advanced printing methods to ensure long-lasting quality.
28. How should I care for my GenioGoods apparel?
To preserve your apparel:
- Wash cold (max 30°C / 86°F)
- Turn inside out before washing
- Avoid bleach and tumble dryers
- Iron on low heat, avoiding the print
These steps keep your design vibrant and your apparel in great condition.
🌍 Sustainability & Responsibility
29. Where are GenioGoods items produced?
We work with regional production partners in Europe, the UK, and North America to ensure consistent quality and faster delivery.
This decentralized model helps reduce shipping distance and carbon footprint.
30. Do you use sustainable production methods?
Yes — our production model minimizes overstock and waste.
We use water-based inks, recyclable packaging, and energy-efficient facilities whenever possible.
🎁 Extras & Future Programs
31. Do you offer gift packaging or gift messages?
Not yet — but all items are securely packed and arrive ready to gift.
We plan to offer personalized packaging options in the future.
32. Do you have a loyalty or affiliate program?
We’re working on it!
Follow us on social media or subscribe to our newsletter to be the first to know when new programs launch.
✨ Our Promise
GenioGoods exists for those who see meaning in creativity — for the gamers, the dreamers, and the storytellers.
Every order supports independent creation and a community that values authenticity, sustainability, and heart.
Thank you for being part of our universe.
🎮 GenioGoods – For Gamers, By Gamers.