FAQ | Shipping, Returns, Sustainability & Gamer Merch
🧩 GenioGoods FAQ — Everything You Need to Know
Welcome to GenioGoods.
Here you’ll find clear answers about orders, shipping, returns, sustainability, and our gaming apparel — designed to make your experience smooth, transparent, and worry-free.
We believe in creativity with meaning, quality with care, and products made For Gamers, By Gamers.
🎮 About GenioGoods & GG Merch Vault
1. What is GenioGoods?
GenioGoods is an independent gaming apparel brand created by gamers. We design story-driven gamer merch inspired by gaming culture, identity, and the emotions that games leave behind.
Our mission is simple: to turn gaming passion into wearable pieces with meaning.
2. What is the GG Merch Vault?
GG Merch Vault is the creative core of GenioGoods — our exclusive collection of gaming-inspired apparel.
Each design is fan-made, carefully crafted, and rooted in symbolism, storytelling, or emotion. This isn’t mass-produced merch. It’s gaming apparel made for people who truly connect with gaming culture.
3. How are GenioGoods products made?
All our gaming apparel is made using premium materials and printed with advanced technology to ensure comfort, durability, and long-lasting colors.
Every item is produced on demand, helping us reduce waste while maintaining quality and intention in every piece.
📦 Orders & Production
4. How long does it take to process an order?
Orders are usually processed within 2–3 business days.
During peak periods (holidays or high demand), processing may take slightly longer, but we always work to prepare your order as quickly as possible.
5. Can I modify or cancel my order after purchase?
Because our apparel is made to order, modifications or cancellations must be requested within 12 hours of purchase.
Once production begins, changes can’t be guaranteed. Please double-check size, color, and design details before checkout.
🚚 Shipping & Delivery
6. Do you offer free shipping?
Yes — we offer free worldwide shipping on all GenioGoods orders.
7. How long does delivery take?
Delivery times depend on your location.
Estimated delivery times after dispatch:
- United Kingdom: 3–6 business days
- European Union: 4–10 business days
- United States & Canada: 5–10 business days
- Australia & International: 7–20 business days
These are estimates provided by carriers. Delays caused by customs or local postal services are beyond our control, but we’re always here to help.
8. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
You can also use our Track My Order page at any time.
9. What if my order is damaged or delayed?
If your order arrives damaged, contact us within 7 days with photos of the issue.
We’ll resolve it quickly by sending a replacement or issuing a refund when appropriate.
💳 Returns & Refunds
10. Can I return or exchange my order?
Each item is made specifically for you, so we don’t hold stock.
Returns are accepted within 14 days for unused and unwashed items.
If an item arrives defective or incorrect, we’ll replace it or refund it at no cost.
11. How do I request a return?
Email us at info@geniogoods.com or use our Contact Form.
Please include your order number and photos if applicable.
12. When will I receive my refund?
Approved refunds are processed to the original payment method within 10 business days after inspection.
🌱 Sustainability & Packaging
13. Are GenioGoods products sustainable?
Yes. Our on-demand production model helps reduce overproduction and waste.
We create only what’s ordered — no excess inventory, no unnecessary waste.
14. Do you use eco-friendly packaging?
Yes. Most of our packaging is recycled or recyclable and designed to protect your order while minimizing environmental impact.
💬 Customer Support
15. How can I contact GenioGoods?
Our support team is available Monday to Friday, 9 AM – 6 PM (CET).
You can reach us via:
📧 Email: info@geniogoods.com
💬 Live Chat (website)
📱 WhatsApp (Customer Support): +1 980 203 8442
📞 Phone (Calls): +34 621 066 560
16. How long does it take to get a reply?
We aim to reply within 24 business hours.
During busy periods, responses may take slightly longer — every message is handled by a real person.
🧾 Payments, Security & Data
17. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
18. Is my personal information safe?
Yes. We fully comply with GDPR (EU Regulation 2016/679).
Your data is used only to process orders or provide support.
See our Privacy Policy for full details.
⚖️ Legal & Store Information
19. What are your Terms of Service?
By purchasing from GenioGoods, you agree to our Terms of Service.
The store is operated by GenioGoods SL, based in Madrid, Spain.
20. How do you handle customer feedback?
We value feedback deeply — it helps us improve and grow.
You can share your thoughts anytime via our Contact Page.
🧵 Apparel Quality & Care
21. What materials do you use?
Our gaming apparel is made from premium cotton or cotton-blend fabrics, chosen for comfort, durability, and color retention.
We use eco-friendly inks and advanced printing techniques.
22. How should I care for my apparel?
To keep your apparel in great condition:
- Wash cold (max 30°C / 86°F)
- Turn inside out before washing
- Avoid bleach and tumble dryers
- Iron on low heat, avoiding the print
🌍 Production & Responsibility
23. Where are GenioGoods items produced?
We work with regional production partners in Europe, the UK, and North America to ensure quality and faster delivery while reducing shipping distance.
24. Do you use sustainable production methods?
Yes. We prioritize water-based inks, energy-efficient facilities, and low-waste production wherever possible.
✨ Our Promise
GenioGoods exists for those who see meaning in gaming — for players, creators, and storytellers.
Every order supports independent creation, responsible production, and a community built on authenticity.
Thank you for being part of our universe.
🎮 GenioGoods — From Gamers, For Gamers.
Let customers speak for us
Bought this as a gift for my fiancé and he loves it! Great quality, very comfortable.
Réception assez rapide produit conforme aux descriptions je recommande !
The shirt is perfect! My son loves Assassin's creed and especially the latest installment of the game. Very high quality material and artwork on the tee. He is absolutely going to love it! Thank you sooo much. I highly recommend this shop!
I bought this shirt as a gift. The design is very vibrant and shirt is of good quality. Arrived before estimated delivery time. Very pleased with my purchase.
Excelente comunicación vía chat, amabilidad al solventar todas tus dudas, muy efectivos.
I've ordered on the website several times before and I have to say that the experience has always been perfect. Customer service is really friendly and quick to respond to any questions. Deliveries are fast and there are never any nasty surprises, the products correspond perfectly to their description. I can definitely recommend this site.
I had a few questions about my order and was honestly surprised by how quickly they replied. It’s rare to find a store that takes the time to explain things so clearly and kindly. I felt truly taken care of, like I was already a returning customer. I'm still waiting for the item to arrive, but if the service is any indication, I know the overall experience will be great. It feels good to shop with a store that genuinely cares about its customers.