Contact and Customer Support
GenioGoods support
Need help with an order, product or delivery?
Our support team is here to help with orders, tracking, returns, product questions and general assistance. Whether you need help before placing an order or after your purchase, we’ll guide you with clear, friendly and human support.
WhatsApp support
Recommended for the fastest response.
+1 980 203 8442
Email support
For orders, tracking, returns or general questions.
info@geniogoods.com
Phone support
Available for direct assistance.
+34 621 066 560
Business hours
Monday to Sunday
9:00 AM – 6:00 PM CET
How we can help
Support for every step of your order
GenioGoods SL is a registered ecommerce company based in Madrid, Spain, providing customer support for customers worldwide. Our team can help you with order questions, product details, tracking updates, delivery issues, returns and general store assistance.
Order questions
Need help before or after placing an order? We’ll guide you.
Tracking updates
We can help you check the status of your shipment.
Returns & issues
If something arrives damaged or incorrect, contact us with photos.
What you can expect
We aim to reply within 24 business hours and, in most cases, sooner. You’ll always speak with a real person, and our goal is to make every interaction clear, helpful and respectful of your time.
Your feedback matters
We love hearing from our community. Whether it’s a compliment, a suggestion or something we can improve, your voice helps us make GenioGoods better.
Before contacting us
A few details help us reply faster
If your message is about an order, please include the details below so our team can help you more quickly.
Order number
Add it if your message is related to a purchase.
Photos if needed
For damaged or incorrect items, images help us review faster.
Checkout email
Use the same email you used when placing your order.
